Terms of service

These terms describe what Substantly does, what it does not do, and on what basis you use the service. The operator is the entity named on the operator page.

1. What the service is, and what it is not

Substantly provides an assessment of risk in wording. The report is not legal advice. We are not a law firm, we do not act as your legal adviser, and we issue no legal opinions. The report points at passages that, in the light of Directive (EU) 2024/825, may require documented substantiation, together with the rule, the legal reference and how sure the analysis was. No sentence in the report states that your shop meets the requirements, or that it does not — that is decided by authorities and courts, on evidence about your products that this analysis has never seen. Whether to change the wording is your decision; where a lot turns on it, take advice from a lawyer.

The assessment rests on the ruleset version stored with every finding. The rules cover the wordings they cover — copy phrased in a way no rule describes yet may not appear in the report. The absence of a finding is not a confirmation that a claim is substantiated.

2. Account and organization

Creating an account creates one organization, under which your shops, catalogues and reports are collected. You are responsible for keeping passwords confidential and for what the people you give access to do. We confirm the email address with a link sent after registration.

3. Proving you own the shop

Before any data is read in, you must prove that the shop's domain is yours — with a DNS TXT record or the file /.well-known/substantly-verify.txt. The two methods are equal. A shop without a proof accepts no data, by API or by file.

The proof is re-checked periodically and before every full scan. If it stops being current, scans pause, the data stays where it is, and you have 14 days to restore the record or the file.

The service has no mode for analysing somebody else's shop. An attempt to read in the catalogue of a domain you have not proved is refused, and is a breach of these terms.

4. Your content

The catalogue you upload stays yours. We process it only to carry out the analysis you asked for and to produce the report. We do not change any copy in your shop — we have no write access to it and do not want any. Suggested rewordings are suggestions; a person at your company publishes them.

You confirm that you are entitled to give us the content you upload and that it infringes no third-party rights.

5. Plans and payment

The free preview covers one catalogue scan of one proven shop; the results are shown on screen and no document is produced. The one-off audit is a single purchase covering a full scan of one proven shop, a dated PDF report, and a CSV export of the findings. It is not a subscription and does not renew.

The price shown on the pricing page is a net amount: €249.00 plus the VAT that applies in your country, added at checkout. Payment is handled by Stripe; we do not store your card details. The invoice is made available in your account.

If a paid audit cannot be carried out — because the domain proof has lapsed, for example — the entitlement stays live and you can start the audit later. If the audit is not delivered for reasons on our side, we refund it.

6. Consumers and the right of withdrawal

The service is aimed at businesses. If you nevertheless enter into the contract as a consumer, you have a 14-day right of withdrawal. By asking for the audit before that period ends you are requesting that performance begin before it does; once the report has been delivered, the right of withdrawal ends.

7. Availability and limitation of liability

We work to keep the service available but do not promise uninterrupted operation. Maintenance and faults can pause scans for a time; scans that were ordered are resumed.

Towards a business, our liability is limited to the amount paid for the service the claim relates to. We are not liable for editorial and commercial decisions taken on the basis of the report — the report is material for a decision, not the decision. These limits do not apply to intentional harm, nor to liability that cannot be excluded by law.

8. Personal data

How data is processed is set out in the privacy policy. The cookie notice is here.

9. Changes and ending the contract

We give notice of changes to these terms by email in advance. You can close your account at any time; we then delete your catalogue and your reports, apart from records we are required to keep under accounting law.

10. Governing law

The contract is governed by Polish law, the operator being established in Poland, without prejudice to the mandatory consumer-protection rules of the country where you habitually reside. Disputes are heard by the court for the operator's seat, unless mandatory rules provide otherwise.